How Talos Engineered Products’ Field Services Team Is Transforming Customer Service
Cardinal Chutes installed by Talos Engineered Products Field Services Team at BDL4 in Windsor, CT.
As operational efficiency becomes a key differentiator in industrial service delivery, minor delays can result in significant financial and reputational losses. Field services continue to evolve rapidly, which is why Talos Engineered Products remains committed to adopting modern operational strategies to deliver top-tier service to our clients. We achieve this—and more—through the strength and dedication of our highly effective Field Services team.
Anna Garner, Talos Field Services Project Manager, shared insights on the team's performance this year, the progress they've made, and the lessons learned through both challenges and successes. When asked whether clients expressed satisfaction with our service, she responded confidently: “Absolutely! Each project has had a different Project Manager from Amazon, but all have reported back to me how great our team is. I believe Amazon appreciates our adaptability and expertise onsite.”
For one key Field Services project, the objective is to install Cardinal Chutes at 20 Amazon sites across the United States. Anna offered additional insight into the project’s development: “With many of these projects overlapping, our initial objective was to ensure we had the resources to be successful. Through extensive planning and the collective effort of our team, I’m happy to say each project has been executed safely and successfully.”
We also spoke with Amazon employee Scott Avery about Talos’ onsite performance compared to previous vendors. He stated, “The Talos team supported us by executing the decom of chutes and installing the CCCs.” He also emphasized our responsiveness, noting that, “The Talos team is responsive via email, messaging, and onsite.”
Scott further highlighted our team's ability to understand and adapt to unique challenges, tailoring solutions as needed. Our customer first approach continues to set Talos apart. We prioritize safety, and our team consistently “went above and beyond, ensuring that the work was done on time with no delays.” Because of this commitment, the Field Services team enabled Amazon to get ahead of schedule on the Cardinal install, with some CCC work completed earlier than planned during several weeks of the project.
To learn more about this project or Talos’ Field Services, reach out to fieldservicesgroup@talosep.com